In addition, our customers, like each of us, are increasing their dependence on technology, and are also demanding fast responses from businesses so they can get on with their lives.
We’ve all been there and experienced the frustration of not being able to work because of a technical issue. Mobile employees, working in multiple locations and on multiple devices, need a good, easy way to get help in order to stay productive. The role of service and support, for customers and employees, has never been more critical to an enterprise organization’s success.
Enterprise IT must modernize to improve the end-user experience for employees and customers.
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